DK Aromatherapy / DK Cuppa Tea membership
program is operated by DK-Asia.com ("DK") and is governed by the
following Terms and Conditions. The Programme shall only be valid within the
Hong Kong SAR, Macao SAR and at physical DK stores/the eShop within those
territories. By applying for DK membership, or using any part of the member
site, you agree that you have read these Terms and Conditions and that you
accept and agree to be bound by them; you further agree to provide with us
your personal data (“Personal Data”, as defined in the Personal Data
(Privacy) Ordinance (Cap.486) of Hong Kong), and agree that we may collect
"Membership" means the membership
issued to you to enjoy benefits upon successful registration with the DK
Aromatherapy / DK Cuppa Tea membership programme. Unless otherwise specified,
it refers to the electronic membership
"Loyalty Points" means the points
awarded to you based on net purchases at DK stores and eShop
"Reward Redemption” means that on the
anniversary date, DK-gold members can redeem the corresponding reward at DK’s
shop and e-Shop.
"Effective Period" means the 12
months following the membership effective date, upgrade date or renewal date.
"Stores" means physical retail
outlets operated by DK in Hong Kong.
"eShop" means the online retail
2 Application for
for DK membership (“member”, including all membership tiers) is free
upon filling in the required information on the registration form
provided by DK, agreeing to these Terms and Conditions and completing
the verification of the applicant’s email and mobile phone number. No
membership fee and minimum spending are required for basic membership
an application is successful, the applicant, who must be aged 18 years
or above, will be given one electronic membership.
must ensure that the information submitted on the registration form is
authentic, accurate, complete, not misleading and without any elements
ensure DK members receive promotional offers and discounts, members may
be requested to supplement or provide us with their complete and
accurate personal data, including but not limited to their membership
birthday information, interest and address upon logging in for the first
member can only register once with valid email and mobile phone number.
must register a correct and valid mobile number and email to receive an
SMS authentication or email validation. Applicants must be the
legitimate owner of the registered email and mobile number. An email
will be sent to a new member after successful registration for their
the extent permitted by law, we shall not be liable for any claim,
demand, liability or action resulting from customer’s/member's omission,
neglect and/or failure to supply us with their updated information, or
from the accuracy and completeness of those data.
3Membership & Validity
DK membership will
automatically expire if no purchase has been recorded in the past 36 months;
in this case all unused stored value will be automatically forfeited.
Silver / Gold /
Diamond membership is valid for one year. Once a member accumulates to designated
net spending within the membership effective period, his/her membership will be automatically retained
and renewed for the next year; conversely, if a member's accumulative net
spending is less than designated amount, his/her membership will be downgraded accordingly.
Effective period refers to the 12 months following the membership effective
date, upgrade date or renewal date.
accumulative spending will be automatically reset to zero at the end of the
and downgrades are automatically handled by the system, based on accumulated
spending where purchase of Gift Cards and Shopping Vouchers are excluded.
Members cannot choose to be upgraded or not to be downgraded.
4Membership Usage & Member Discounts
Any exercise of
membership rights and any member-related transactions including member
discounts, loyalty point accumulation, product exchange, refunds and so on
must be made with a membership number for record-keeping purposes.
A member can only use
his or her designated electronic membership number to enjoy membership
privilege. The membership is non-transferrable. If abuse or misuse is found, DK
reserves the right to terminate or suspend the membership.
For any purchase at
the DK Hong Kong eShop, a member must log into his or her membership account
to obtain the discount and loyalty points; only one membership account can
accumulate loyalty points or use eCoupons or stored value for each
are not applicable to purchases of Shopping Vouchers, Gift Cards, and
discounted and specified items/counters. Please refer to instore price tags
and promotional materials.
Purchases of Gift
Cards and Shopping Vouchers, stored value top-up, delivery service charges
and wrapping service charges do not qualify for any loyalty points,
accumulative spending or free delivery service.
responsible for the maintenance and use of their membership. DK is not
responsible for any loss incurred from stolen or loss of membership card.
member should notify us immediately by calling the Customer Service Hotline
(852) 2366 3588 (Mondays to Sunday 11:00am to 8:00pm) if any error occurs
when conducting a transaction with their membership.
Loyalty points, super e Reward Redemption Site, eCoupons & Stored Value
showing your DK membership number on payment, every dollar you spend at DK stores
and the eShop will be converted to 1 loyalty point. Purchases of Gift Cards
or Shopping Vouchers, stored value top-up, delivery charges and gift wrapping
charges are not eligible. Loyalty points granted may vary in promotions.
points are valid for 12 months following the effective date of a membership,
and loyalty points collected after this date will be calculated in calendar
year. Loyalty points accumulated during a calendar year are valid from the
effective date until the end of that year. Expired loyalty points will be
number must be presented upon transaction to earn loyalty points. Members
should check and update their electronic number before payment to ensure an
efficient payment process.
records and loyalty points will normally be issued and updated within 36
hours of purchase, except for specified promotions.
value in the membership is non-returnable, non-refundable and
non-transferable; all unused balance will be forfeited when membership
who forget their membership number can contact our staff before payment in
order to record the purchase and loyalty points. Membership data will be
requested for identity verification purposes.
loyalty point records of DK shall prevail. DK will not accept any claim of
missing loyalty points after transaction.
points are non-transferable and non-divisible, and loyalty points stored in
different membership cards cannot be used in combination.
DK members - at their anniversary date, eligible members can redeem the
reward corresponding to the designated number of loyalty points accumulated
on member’s account within membership valid period. All canceled transactions
and shopping refunds will result in the automatic deduction of loyalty points
obtained from them, including the extra loyalty points earned from specific
Reward redemption is available while
membership is valid. Redemption is available while stocks last. Any
expired or invalid Reward will be forfeited and will not be re-issued.
Members should redeem the reward(s) based
on the number of loyalty points they are entitled to. Redemption gifts are
non-refundable, and cannot be redeemed for cash, sold or exchanged for any
other products or services.
Reward will be deducted from members’
accounts and a confirmation SMS/email will be sent once the redemption is
confirmed. The redemption cannot be changed or cancelled, expired offers will
not be accepted and no retrospective arrangements will be made. Members are
required to present membership numbers and confirmation SMS / email for
verification upon Reward collection.
Rewards must be collected on selected date
and time at selected store. The expired rewards will be regarded as abandoned
and no replacement will be arranged. Related loya;ty points will not be
Certain products may be subject to seasonal
and market supply. In the event that products are unavailable, DK reserves
the right to substitute items using products that are of an equal value
without prior notice.
The results of using products may vary with
an individual’s skin and physical condition. DK is not responsible for any
Gift redemption will be postponed or
cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm
Warning Signal is announced. Whenever feasible, all gift redemption will
resume as normal four hours after the signal is cancelled, depending on the
time of the announcement.
All reward photos are for reference only,
and the actual products may vary. The rewards do not include any warranty,
exchange, cash refund or change. Members are responsible for checking the
quality of rewards at the time of redemption. No rewards will be re-issued
and no bonus points refunded afterwards.
All rewards are only available while stocks
last. DK has the right to terminate the provision of particular rewards or
provide similar rewards as an alternative without prior notice. DK does not
guarantee any rewards will continue to be available during the promotional
DK reserves the right to amend the Terms
and Conditions of gift redemption without prior notice, and of final decision
on all matters of dispute.
Reminders of member benefits and promotions
will be sent to members via email or SMS. Members should provide valid email
address and mobile phone number to avoid missing out on important notices.
DK is not responsible for any case of
undelivered email messages or notifications.
DK is not responsible for any loss of
loyalty points due to technological or system problems.
DK has the absolute discretion to refuse
and/or revoke the registration of any applicant and to terminate and/or
cancel the registration of such applicant for any reason whatsoever. In the
event a membership is terminated by us for any reason(s), related loyalty
points will also be forfeited immediately.
If any provision of these Terms and
Conditions is found to be invalid or unenforceable by a court of law, such
invalidity and unenforceability shall not affect the remainder of the Terms
and Conditions, which shall continue in full force and effect.
All terms and conditions shall be governed
by the laws of the Hong Kong SAR and members agree to submit to the exclusive
jurisdiction of the courts of the territory.
DK reserves the right to change the Terms
and Conditions without prior notice.
Should there be any dispute, DK reserves
the right of final decision.
In case of discrepancies between the
English and Chinese versions, the English version shall apply and prevail.